Natural Sound Bedside Lamp

I JUST PLACED AN ORDER, WHEN WILL IT SHIP?

Please allow 3 - 7 business days of processing and production time for your
order to ship out. 

HOW LONG IS THE SHIPPING TIME?

Average time: 8 – 15 days business days

There are circumstances that are out of control (natural
disasters, holidays, weather, etc) that may cause shipping postponements. While
most packages will arrive on time, there may be circumstances and delays that
our carriers may experience. For this reason, we do not guarantee the exact
delivery time; the delivery issue is the responsibility of the shipping
company.

CAN I CANCEL MY ORDER?

You are able to cancel your order with no penalty! You must cancel your
order 24 hours after creating it for the cancellation to be applied. If the
item has already shipped. All you need to do is send us an email with the
subject line "CANCEL".

I HAVE ENTERED AN INCORRECT ADDRESS!

If you have misspelled or auto-filled your address incorrectly, simply
reply to your order confirmation email and give us the correct information.
Notify us immediately via email. If the address is wrong, we can correct this
within 24 hours.

MY ITEM ARRIVED DAMAGED 

We do ship every item with extra padding. Despite this, our customers report
that around 1 in 1000 products arrives damaged due to mail service
mistreatment.

If this happens to you, please contact us with:

    - Your order number.

    - A picture of the damaged
product.

I HAVE A QUESTION THAT WASN'T ANSWERED, CAN YOU PLEASE
HELP?

If we still haven't managed to answer your question please
feel free to contact us and we will do our best to reply within 24
hours :)

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@wowake.shop.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@wowake.shop.